Our mission is to improve the life of each customer.
I will work with enthusiasm and care
to ensure a positive Slumberland experience.
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In 1967, the first Slumberland store opened in Minnesota. Unlike most furniture
stores, we started as a mattress and La-Z-Boy specialty shop. Making
people comfortable, with our products and our prices, has been our first
priority, right from the beginning.
Over time, we've expanded our merchandise categories as well as our
store count. Today we have 111 stores in 10 states,
selling furniture for the rooms that make up the heart of your home.
Slumberland
is now one of America's top sellers of La-Z-Boy upholstery, as well as the Midwest's
largest retailer of Natuzzi leather and both Sealy and Simmons mattresses.
Along with our ongoing commitment to value and comfort, we're also
determined to satisfy your sense of style.
We take pride in providing a focused selection of mattresses and home
furnishings that understand the way you really live. Good-looking furniture
that's easy to love, easy to maintain and, best of all, easy on the
pocketbook.
Slumberland. Furniture that lives the way you do.
Corporate Address
3060 Centerville Rd.
Little Canada, MN 55117
651-482-7500
Our Total Satisfaction Guarantee
Furniture Purchases
If you are not satisfied with the appearance, fit or feel of your
furniture purchase, you are entitled to a one-time exchange
(applicable delivery fees will be charged to you). If you have
concerns about the condition of your purchase, our service
team will work with you to correct the problem (see If You
Need Service). Or, if you prefer, we will refund your money
(less delivery charges) on merchandise returned in its
original condition within 30 days of delivery/pick-up with
valid sales receipt. Applicable delivery fees on merchandise
returns will be charged to you. Guarantee does not apply to comforters, linens, pillows, Protect-All mattress pads, special order items
or AS IS, Outlet and Clearance merchandise.
Mattress Purchases Our satisfaction guarantee is 60 nights for mattress sets.
Because it can take time to adjust to the feel of a new
mattress, we recommend that you sleep on your new
set for at least 30 nights. After that time, if you are not
comfortable, we will be happy to assist you with a one-time
reselection. If your reselection is of lesser value than your
original purchase, the difference will be applied to a store
credit. Should it be necessary to return your mattress set,
store credit (less delivery charges) will be given; there are no
refunds on mattress purchases. Guarantee does not apply
to special order sizes (twin XL, full XL, & California King), AS
IS, Outlet or Clearance merchandise. Applicable delivery fees
on exchanges or returns will be charged to you.
A valid receipt is required on refunds and exchanges.
Our Low Price Guarantee
Our goal is to provide you with the very best value around.
If, within 30 days of your purchase, you find a local
competitor offering a lower price on the same displayed
item, we will refund the difference after verification of the
other store’s price and product availability.
If You Need Service
Slumberland is committed to your satisfaction.
If you have any concerns about the condition of your
merchandise, our team of service professionals will address
your claim according to the following guidelines:
Visible Damage
While we take every step possible to handle your
merchandise with care, occasionally damage does occur
during shipping or handling. Please inspect your purchase
promptly after you receive it and report any visible damage
within 5 days to our Service Department. After 5 days, any
applicable delivery, service and repair fees will be charged
to you.
Manufacturer Defects
Slumberland guarantees 90 days of free service on
merchandise with manufacturing defects. Please report
any defects to our Service Department within 90 days of
delivery. After 90 days, any applicable delivery, service and
repair fees will be charged to you.
Upon receiving a claim, we will work with you to
determine the appropriate course of action which may
include one or more of the following: 1) inspect damaged
merchandise in your home 2) provide service in your home
or our warehouse at our discretion 3) repair or replace the
part or merchandise at our discretion.
IMPORTANT NOTES:
1. Upholstery – Dye lots on display fabrics and sample
swatches may differ from the products actually delivered
by the manufacturer. Because leather is a natural
material, surface marks and color variances are a sign
the leather is genuine.
2. Wood products – Wood solids and veneers show unique
variations in grain qualities on the same piece of
furniture. Blemishes and imperfections are innate to real
wood surfaces and demonstrate authenticity.
3. Accessories – Please carefully inspect all pictures, lamps
and other accessories before you leave the store. We
do not service take-with accessory items.
4. Warranties – Slumberland honors extended
manufacturer warranties and will provide professional
service in the event of any claims. Applicable
transportation and service fees will be charged to you.
Refunds
Cash and check payments will be refunded from our corporate
office via check up to 10 business days after
merchandise is returned or an order is cancelled.
Bankcard payments will be credited to the bankcard
account from which original payment was made. Service
and delivery fees are non-refundable.
Home Delivery
Our delivery professionals have one goal in mind: to bring
your purchase to your home with efficiency and care. To
help us achieve our goal, there are a few things you can
do prior to your delivery:
1. Remove pictures, mirrors, plants and tables from
the path of the delivery.
2. Remove any breakable objects from the general
delivery path and destination room.
3. Have the set-up area for the new furniture clear
of other furniture and accessories.
4. New furniture often seems larger in your home than
in the store setting. Taking one final measurement
before delivery is recommended if you are
concerned about space/size.
IF YOU CANNOT BE HOME FOR YOUR DELIVERY:
1. Leave a key in a safe place for our delivery people.
After the delivery, they will lock the key in your home.
2. A neighbor, apartment manager, or family member
could help. If you choose this option, we need
his/her address and/or phone number.
3. Our delivery people can call you one hour before
reaching your home to give you time to meet them.
Special Order Merchandise
A non-refundable down payment is required on all
special order merchandise. In the event of defect or
damage, our Service Team will work with you to correct
the problem. Please remember that special order
merchandise is being created just for you; estimated
arrival times are approximate and not guaranteed.
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Customer Pickups
Before picking up your purchase at the store or
warehouse, please call the number provided by your sales
associate and let us know you are coming. Your phone
call will help us verify that your merchandise is ready and
minimize potential waiting time for you. Should you need to
exchange or return merchandise originally picked up, it will
be your responsibility to transport the merchandise to &
from the store or warehouse. Otherwise, a delivery
charge will apply.
Regular Showroom Closeout &
Display Merchandise
Unless it is marked “AS IS,” closeout and display
merchandise purchased from our regular showrooms will
include full service and the manufacturer’s warranty. All
sales are final on “AS IS” merchandise. Thank you for
helping us keep our merchandise up to date by having
your closeout or display purchase picked up or delivered
within 14 days of purchase.
Clearance Center & Outlet
Merchandise
Merchandise purchased from a designated Clearance
Center or Outlet may be exchanged or returned for store
credit within 24 hours of purchase. After 24 hours,
Clearance Center and Outlet purchases are final. Unless
otherwise noted, manufacturer warranties and our Total
Satisfaction Guarantee do not apply to Clearance Center or
Outlet merchandise.
Why Some Prices Are Not Available Because we serve a variety of trade areas and due to our low pricing structure, some manufacturers have requested that we not post our prices on the Web. Please contact your local Slumberland for information on an item with no pricing available.
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