OUR TOTAL SATISFACTION GUARANTEE
Furniture Purchases
If you are not satisfied with the appearance, fit or feel of your
furniture purchase, you are entitled to a one-time exchange
(applicable delivery fees will be charged to you). If you have
concerns about the condition of your purchase, our service
team will work with you to correct the problem. Or, if you prefer, we will refund your money
(less delivery charges) on merchandise returned in its
original condition within 30 days of delivery/pick-up with
valid sales receipt. Applicable delivery fees on merchandise
returns will be charged to you. Guarantee does not apply to
linens, pillows, Protect-All mattress pads, special order items
or AS IS, Outlet and Clearance merchandise.
Mattress Purchases
Our satisfaction guarantee is 60 nights for mattresses provided a Protect-All mattress protector is purchased with the mattress. Because it can take time to adjust to the feel of a new mattress, we recommend that you sleep on your new mattress for at least 30 nights. After that time, if you are not comfortable, we will be happy to assist you with a one-time reselection. If your reselection is of lesser value than your original purchase, the difference will be applied to a store credit. Should it be necessary to return your mattress or mattress set, store credit (less delivery charges) will be given; there are no refunds on mattress purchases or Protect-All mattress protectors. Guarantee does not apply to adjustable power bases, special order sizes (twin XL, full XL and California King), AS IS, Outlet or Clearance merchandise. Applicable delivery fees on exchanges or returns will be charged to you. A valid receipt is required on refunds and exchanges.
ABOUT YOUR ORDER
Once your online order has been received, we will contact you within 72 hours with details on stock availability and delivery or pick-up arrangements. We're sorry we are currently not able to guarantee immediate availability on all items. In rare instances, delivery may take up to 8 weeks. Charges authorized to your credit card at the time of sale will be processed immediately. You may cancel your order at any time prior to delivery for complete refund.
RETURNS & EXCHANGES
Please contact your nearest Slumberland store for help with a return or exchange.
Slumberland is committed to your satisfaction.
If you have any concerns about the condition of your
merchandise, our team of service professionals will address
your claim according to the following guidelines:
Visible Damage
While we take every step possible to handle your
merchandise with care, occasionally damage does occur
during shipping or handling. Please inspect your purchase
promptly after you receive it and report any visible damage
within 5 days to your local Slumberland store. After 5 days, any
applicable delivery, service and repair fees will be charged
to you.
Manufacturer Defects
Slumberland guarantees 90 days of free service on
merchandise with manufacturing defects. Please report
any defects to your local Slumberland Store within 90 days of
delivery. After 90 days, any applicable delivery, service and
repair fees will be charged to you.
Upon receiving a claim, we will work with you to
determine the appropriate course of action which may
include one or more of the following: 1) inspect damaged
merchandise in your home 2) provide service in your home
or our warehouse at our discretion 3) repair or replace the
part or merchandise at our discretion.
Important Notes:
1. Upholstery – Dye lots on display fabrics and sample
swatches may differ from the products actually delivered
by the manufacturer. Because leather is a natural
material, surface marks and color variances are a sign
the leather is genuine.
2. Wood products – Wood solids and veneers show unique
variations in grain qualities on the same piece of
furniture. Blemishes and imperfections are innate to real
wood surfaces and demonstrate authenticity.
3. Warranties – Slumberland honors extended
manufacturer warranties and will provide professional
service in the event of any claims. Applicable
transportation and service fees will be charged to you.
REFUNDS
Cash and check payments will be refunded from our corporate
office via check up to 10 business days after
merchandise is returned or an order is cancelled.
Bankcard payments will be credited to the bankcard
account from which original payment was made. Service
and delivery fees are non-refundable.
CUSTOMER PICKUPS
Hours for customer pickups vary by location. Please check with your store for details. Before picking up your purchase at the store or warehouse, please call the number provided by your sales associate at least one hour ahead and let us know you are coming. Your phone call will help us verify that your merchandise is ready and minimize potential waiting time for you. Should you need to exchange or return merchandise originally picked up, it will be your responsibility to transport the merchandise to and from the store or warehouse. Otherwise, a delivery charge will apply.