Shipping
All Online Direct items are shipped directly from the manufacturer straight to your address. Charges authorized to your credit card at the time of sale will be processed immediately. Online Direct items are shipped via UPS, and Slumberland will provide you a tracking number for your purchase once it has shipped. Online Direct merchandise cannot be picked up at local store or warehouse. Because items are shipped directly to your address, these items may require some assembly. Most orders typically arrive from the manufacturer within two weeks. Once the merchandise has shipped from the manufacturer, any order cancellations would fall under the terms and conditions of our Online Direct return policy.
Returns
Online Direct merchandise can be returned in the original condition within the first 30 days and receive a complete refund of the original purchase price, plus tax (original shipping charges are non-refundable).
To receive your refund:
1. Email wcsupport@slumberland.com or call 1-888-95-SLUMBER to receive a Return Authorization number and a Return UPS Shipping label.
2. Rewrap the merchandise safely in original packaging.
3. Attach the return UPS label to the package.
4. Take the package to a convenient UPS shipping store or site.
5. Someone from Slumberland will contact you to process your credit card or financing refund once the merchandise has arrived at our warehouse.
For convenience, it is possible to return the merchandise in its original condition and packaging to a Slumberland store closest to you. However, a 20% handling fee will be assessed and automatically deducted from the original purchase price in your final refund amount (original shipping charges are non-refundable).
Damaged Merchandise
While we take every step possible to handle your merchandise with care, occasionally damage does occur during shipping or handling. Please inspect your purchase promptly after you receive it and report any visible damage within 5 days to 1-888-95-SLUMBER and your call will be directed to the appropriate store or department.
Upon your report of damaged merchandise, we will work with you to determine the appropriate course of action which may include one or more of the following: 1) inspect damaged merchandise in your home 2) provide service in your home or our warehouse at our discretion 3) repair or replace the part or merchandise at our discretion.
Need help with your online order? Call 1-888-95-SLUMBER (1-888-957-5862).
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