Details
The "Furniture Care Warranty Program" (hereinafter the "Warranty") is effective
for five (5) years from the date the consumer(s) named on the original
receipt (hereinafter the "Consumer") takes delivery. Furniture Care
warrants that its furniture protection products are designed to prevent
permanent stains or other damage to the parts of furniture treated
with such products subject to the terms and conditions set forth below.
Furniture Covered By This Warranty
Upholstered residential furniture (fabric, aniline & protected leather or
vinyl) and mattresses.
Warranty Coverage Includes
Food and beverage stains
Stains from human and pet saliva, urine, stomach fluid or blood
Ballpoint pen ink, wax crayon or facial cosmetics
Color transfer from blue jeans or newspaper
Leather & Vinyl Product Warranty Coverage Also Includes:
Burn or singe marks caused by brief contact with flame or heat
Rips or tears except along seam lines
Nail polish
How To Obtain Service
Within five (5) days of the stain or damage, contact Furniture
Care toll-free at (800) 505-9339.
When Calling For Service Consumer Must Have:
The original receipt showing Consumer’s purchase of the furniture
protection product and the treated furniture(s)
The original copy of this Warranty
The original delivery date of the treated furniture
The date the stain or damage occurred
How The Limited Warranty Works
If Consumer’s treated & warranted furniture becomes accidentally
stained or damaged as described above during normal RESIDENTIAL
use and Consumer cannot correct the stain or damage with our
prescribed products and/or procedures, Furniture Care will, at its
discretion, clean, repair or replace the affected portion of the damaged
furniture, replace the damaged furniture or provide a merchandise voucher equal to the original
purchase price of the damaged furniture. Furniture Care will not
replace or provide any compensation for matching pieces of furniture
and consumer may not exchange any part of a merchandise voucher
for cash. Merchandise vouchers must be redeemed at the location
designated by Furniture Care within six (6) months of the issue date.
A furniture item acquired with a merchandise voucher is not covered
by this warranty. Furniture Care is not responsible for dye lot or texture
variations and its obligations under this Warranty shall not exceed
$15,000 in aggregate.
The Service Process
Furniture Care may provide free professional stain removal, repair
advice and/or products to aid in the cleaning or repair of the stained
or damaged area of furniture(s).
If the stain or damage persists, Furniture Care may arrange for
in-home service by a professional technician at no charge.
If Furniture Care’s designated technician determines that stain
removal or damage repairs must occur off-site, the damaged
furniture will be removed and returned at no cost.
If Furniture Care chooses not to replace the affected area, a
merchandise voucher equal to the original purchase price of the
damaged furniture may be issued. The issuance of a merchandise
voucher for the damaged furniture ends coverage for the damaged
piece(s).
Service or replacement is limited to the affected furniture items only.
Furniture Care is not responsible for dye lot or texture variations.
Replacement selection must be made at the location specified by
Furniture Care.
Important Exclusions
This Warranty does not cover:
Anything not specifically listed in the "Warranty Coverage" section.
Pre-existing stains and/or damage noted at the time of sale.
Damage and/or stains resulting from transit of treated furniture.
Failure to comply with the treated furniture’s manufacturer
warranty.
Willful abuse or misuse.
Stains from dye, caustic solution, bleach, felt tip marker, tobacco
products,chewing gum.
Stains from unknown origin.
Generalized or accumulated soiling. Soiling or damage from
normal use, body oil, hair oil, perspiration. Darkened areas where
head and legs contact furniture.
Cracking, peeling or scratching from wear or tear, maintenance
and/or everyday use.
Any pet stains or damage not described in the “Warranty
Coverage” section including from beaks, claws, or teeth.
Odors, fading, or color loss and/or discoloration.
Stains from incontinence.
Any "X" coded and/or non-color fast fabrics.
Any costs or damage from repair and/or cleaning by anyone
without written authorization from Furniture Care.
Any damage by products not used according to product
instructions.
All natural characteristics that cause appearance variations.
Rips, tears, burns of fabric or failure or loosening of threads or
separation of seams along seam lines.
Consequential or incidental damages, except those expressly
covered herein; personal injury damages.
Lost profits, lost savings, or other economic damages.
Loss of use of the treated furniture(s).
Furniture in storage, utilized for commercial use, non-residential,
rental or in-home day care businesses.
Damage from prolonged exposure to fire or heat or smoke.
Damage from fraud, intentional acts, war, hostilities, terrorism or
vandalism and acts of God.
Important Information
This Warranty is not renewable or transferable and does not
supersede any warranty provided by the manufacturer of the treated
furniture(s). If the treated furniture(s) is/are not maintained as
required by the furniture manufacturer warranty or Consumer does
not cooperate with Furniture Care’s reasonable requests in its efforts
to perform its obligations, this Warranty becomes void. Furniture
Care’s failure to exercise certain rights under this Warranty does not
waive those rights. Technicians referred to in this Warranty may be
independent contractors of and not employees of Furniture Care.
Furniture Care assumes no responsibility for statements or claims
made by technicians, or anyone other than Furniture Care
employees. Furniture Care assumes no liability, incidental to or in
connection with, services provided by its independent contractors.
Any provision contained herein which is found to be contrary to state
or local laws shall be deemed null and void and the remaining
provisions shall continue in full force and effect. Slumberland Furniture may alter these terms at any time.
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