Service and Repair information
In case of damage during delivery:
- Our delivery professionals are committed to keeping your purchase and your home in good condition. However, should any damage to your home or product occur during delivery, please contact your local store or send us an email to report it within 5 days.
- Slumberland will either repair/replace the item or component, at our discretion.
- We reserve the right to inspect the product. Service may be denied if damage was discovered to have occurred after delivery.
Peace of Mind Protection Plan claims (accidental damage, with plan purchased at time of order):
- Contact the plan administrator directly at 1-877-332-0647 or www.GBSent.com
- Have your furniture receipt and pre-registered protection plan document ready
- See more information about your Peace of Mind Protection Plan
Manufacturer defects (manufacturer warranty claims):
- Product warranties vary by manufacturer.
- Slumberland will help facilitate service based on the terms and conditions of the manufacturer’s warranty.
- Slumberland reserves the right to inspect all warranty claims and will decide to repair or replace defective merchandise at our discretion – no refunds.
- Slumberland will provide service within our delivery areas.
- For the first 90 days after purchase, Slumberland will provide service at no charge.
- After 90 days of the product being in your home, inspection fees, delivery fees, and technician labor costs may apply.
- For items outside of the manufacturer’s warranty, Slumberland will provide a technician referral in your area.
- All “As-Is” merchandise sales are final. Manufacturer warranties do not apply.